Privacy Policy – Bitsy Bows

Last updated: 19/11/2025

bitsybows.com (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our online store.

1. Information We Collect

a. Personal Information

When you place an order or create an account on bitsybows.com, we may collect:
• Name
• Email address
• Shipping address
• Billing address
• Phone number (if provided)
• Payment details (processed securely by our payment provider; we do not store full card numbers)

b. Automatically Collected Information

When you browse or interact with our online store, we may automatically collect:
• IP address
• Browser type
• Device information
• Pages viewed and on-site actions
• General usage and traffic data
This helps us improve performance, security, and user experience.

c. Cookies

We use cookies and similar technologies to:
• Remember your cart
• Save your preferences
• Improve functionality
• Analyse traffic and user behaviour
You can disable cookies in your browser settings, but some store features may not work correctly.

2. How We Use Your Information

We may use your information to:
• Process and fulfil orders
• Communicate about your purchase
• Respond to enquiries
• Improve store functionality and user experience
• Prevent fraud and protect the website
• Send marketing emails (only if you choose to subscribe)

3. Sharing Your Information

We may share your information with trusted third parties that help us operate our store, including:
• Payment processors
• Shipping and delivery providers
• Website hosting and e-commerce platforms
• Analytics and marketing tools

These service providers only receive the information necessary to perform their services.

We do not sell or rent your personal information. We do not keep your information beyond any legal requirement.

4. Data Storage and Security

We take reasonable measures to protect your personal information.
While no method of online transmission is completely secure, we use reputable service providers to store and process data safely.

5. Children’s Privacy

Our products are designed for children, but our website and store are intended for adults.
We do not knowingly collect personal data from children under 13.
If you believe a child has submitted information, notify us and we will remove it promptly.

6. Your Rights

Depending on your location, you may have rights such as:
• Requesting access to your personal information
• Requesting correction or deletion
• Opting out of marketing communications
• Disabling non-essential cookies

7. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version.